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Privacy Policy	Privacy policy	All users
Terms of Use	Site policy	All users

Privacy Policy

Summary

Aretevo Privacy Policy

Full policy

Aretevo Privacy Policy last updated 28, June, 2026.

Thank you for using Aretevo. We respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy explains our data collection practices and describes your rights regarding your personal data.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use our websites, mobile interfaces, learning platform, plugins, communications, or related services (the “Services”). It also applies to prospective learners, instructors, partners, and customers who interact with our Services.

By using the Services, you agree to the terms of this Privacy Policy. You should not use the Services if you do not agree with this Privacy Policy or any other agreement that governs your use of the Services.

Table of Contents

What Data We Get
How We Get Data About You
What We Use Your Data For
Who We Share Your Data With
Security
Your Rights
Jurisdiction-Specific Rules
Updates & Contact Info

1. What Data We Get

We collect certain data from you directly, such as information you enter yourself, data about your participation in courses and learning activities, and data from third-party services you connect with our platform. We also collect some data automatically, such as information about your device and how you interact with the Services. All data listed in this section may be subject to processing activities including collecting, recording, organizing, structuring, storing, adapting, retrieving, consulting, using, transmitting, pseudonymizing, restricting, erasing, or destroying.

1.1 Data You Provide to Us

We may collect different data from or about you depending on how you use the Services. The following examples are intended to help you understand the categories of data we may collect.

When you create an account and use the Services, including through a third-party service, we may collect data you provide directly

Category of Personal Data: Account Data

Description:
To use certain features, such as logging in, accessing courses, receiving grades, or participating in forums, you need to create a user account. We may collect and store your name, username, email address, password, profile preferences, language, time zone, and account settings. Depending on how our site is configured, we may also collect additional information such as but not limited to: phone number, city, country, or learner category. We may assign you a unique internal user number associated with your account.

Legal Basis for Processing:
Performance of contract
Legitimate interests (service delivery, identity verification, fraud prevention, communication, platform administration)
Consent, where required by law

Category of Personal Data: Learning and Academic Data

Description:
When you enroll in or access learning content, we may collect information such as courses viewed, course enrollments, attendance records, lessons completed, quiz attempts, assessment submissions, grades, certificates, badges, learning pathways, workshop submissions, feedback responses, progress records, and communications with instructors, teaching assistants, and other learners within the Services.

Legal Basis for Processing:
Performance of contract
Legitimate interests (service provision, course administration, academic integrity, support, platform improvement)

Category of Personal Data: Profile Data

Description:
You may choose to provide profile data such as a profile photo, biography, job title, interests, website link, social media profiles, country, or other information. Depending on the site configuration, some profile information may be visible to teachers, administrators, classmates, or other users.

Legal Basis for Processing:
Performance of contract
Legitimate interests (enhanced platform functionality, user identification, academic collaboration)

Category of Personal Data: Learning and Academic Data

Legal Basis for Processing:
Performance of contract
Legitimate interests (service provision, course administration, academic integrity, support, platform improvement)

Category of Personal Data: User Content and Shared Content

Description:
Parts of the Services may allow you to post, submit, upload, or share content with others. This may include forum posts, messages, assignment files, comments, survey responses, workshop peer reviews, wiki edits, glossary entries, chat messages, database activity, and other content you choose to submit. Depending on the feature and permissions, this content may be visible to instructors, classmates, administrators, or other authorized users.

Legal Basis for Processing:
Performance of contract
Legitimate interests (service provision, collaboration, education delivery, moderation)

Category of Personal Data: Communications and Support Data

Description:
If you contact us for support, submit a complaint, request technical help, ask a privacy question, or otherwise communicate with us, we may collect and store your contact details, correspondence, attachments, and any information you choose to provide in relation to your issue.

Legal Basis for Processing:
Legitimate interests (customer support, technical troubleshooting, fraud prevention, compliance)
Legal obligation, where applicable

Category of Personal Data: Payment and Billing Data

Description:
If our platform offers paid courses, subscriptions, or other paid Services, we may collect limited information related to your purchase, such as your name, billing address, postal code, transaction history, and payment status. Payment card information is typically processed directly by our third-party payment providers and not stored in full on our systems. We may receive limited payment-related details from those providers, such as payment confirmation, the last four digits of a card, transaction identifiers, and refund status.

Legal Basis for Processing:
Performance of contract
Legal obligation
Legitimate interests (payment administration, fraud prevention, accounting)

Category of Personal Data: Instructor or Content Provider Data

Description:
If you act as a teacher, trainer, course creator, or content provider, we may collect additional information necessary to manage your role on the platform, including your display name, biography, qualifications, payment details where applicable, taxation details where legally required, and communications relating to the courses you manage.

Legal Basis for Processing:
Performance of contract
Legal obligation
Legitimate interests (platform administration, payment processing, compliance)

Category of Personal Data: Data from Connected Services

Description:
If you sign in through or connect our Services with a third-party service such as Google, Linked In, or another authentication provider, we may receive information such as your name, email address, language, unique account identifier, and profile image, depending on the permissions granted and the third party’s configuration.

If you access our Services through a third-party platform, your use may also be subject to that third party’s privacy policy and terms.

Legal Basis for Processing:
Performance of contract
Legitimate interests (authentication, user convenience, account matching)

Category of Personal Data: Surveys, Promotions, and Research

Description:
We may invite you to complete surveys, evaluations, questionnaires, pilot programs, or promotional activities. If you participate, we may collect the data you provide, such as your name, email address, responses, demographic information, and any information relevant to the activity. If a third party administers the survey or promotion on our behalf, that third party may process your data according to its own terms in addition to ours.

Legal Basis for Processing:
Consent, where required
Performance of contract
Legitimate interests (research, service improvement, communications, promotion administration)

1.2 Data We Collect through Automated Means

When you access the Services, including browsing courses or viewing public pages, we may collect certain data automatically, including:

Category of Personal Data: System Data

Description:
Technical data about your device or browser, such as your IP address, browser type, browser language, operating system, device type, unique device identifiers, login timestamps, error logs, app version, referral URL, and network or connection data.

Legal Basis for Processing:
Performance of contract
Legitimate interests (service delivery, technical support, security, abuse prevention, platform improvement)

Category of Personal Data: Usage Data

Description:
Information about how you interact with the Services, such as pages visited, time spent on pages, links clicked, search terms, course navigation, activity completion behavior, login frequency, session duration, feature usage, video progress where enabled, and interactions with course tools and communications.

Legal Basis for Processing:
Legitimate interests (service provision, analytics, product improvement, fraud prevention, academic administration)

Category of Personal Data: Approximate Geographic Data

Description:
An approximate location derived from your IP address, such as your country, city, or region.

Legal Basis for Processing:
Legitimate interests (localization, fraud prevention, compliance, service optimization)

Category of Personal Data: Log and Security Data

Description:
Server logs, authentication records, failed login attempts, password reset events, account lockouts, suspicious activity alerts, and audit trail entries generated by the platform for security, integrity, and administrative purposes.

Legal Basis for Processing:
Legal obligation, where applicable
Legitimate interests (security, incident response, fraud prevention, compliance)

The data listed above may be collected through server log files, cookies, local storage, pixels, scripts, tags, or similar technologies as described in Section 2 below. Depending on your settings and applicable law, some of this data may be associated with your account.

1.3 Session and Interaction Monitoring

We may use tools that record limited interaction data, such as clicks, navigation paths, scroll activity, form interactions, or error events, in order to understand usability issues, diagnose technical problems, and improve the user experience. Where such tools are used, we take steps designed to avoid capturing highly sensitive fields such as passwords and full payment card information. Where required by law, these tools will only be used after appropriate consent.

1.4 Data From Third Parties

We may obtain information from third parties such as authentication providers, payment processors, analytics providers, spam prevention services, partners, or organizations that authorize or sponsor access to the Services.

2. Methods of Data Collection (Moodle-Specific Technologies)

We collect data using server logs, web forms, and automated technologies. Because our platform is built on Moodle, we specifically use Moodle's native cookie and storage mechanisms rather than generic tracking technologies.

2.1 Moodle Core Cookies

Our platform uses a limited set of first-party cookies that are essential for the Moodle learning environment to function. These are not used for cross-site tracking, advertising, or behavioral profiling. The specific Moodle cookies we use include:

Cookie Name	Type	Purpose	Duration
MoodleSession	Strictly Necessary	This cookie maintains your authenticated session while you navigate between pages. It contains a unique session identifier that allows the server to recognize your browser after login. Without this cookie, you would be repeatedly prompted to log in on each page.	Session (expires when browser is closed or user logs out).
MOODLEID1	Functionality	This cookie stores a random identifier if you select "Remember username" on the login page. It auto-fills your username field on subsequent visits. It never stores your password.	Persistent (typically 90 days, configurable by administrator).
lang	Preference	This cookie remembers your selected language preference for the interface (e.g., en, es, fr). It overrides the browser's default language detection.	Persistent (1 year or until changed).
cookiecontrol	Consent Management	If we deploy a cookie consent tool (where required by law), this cookie records your acceptance or rejection of non-essential cookies. It prevents the consent banner from reappearing on every page load.	Persistent (6–12 months, configurable).

2.2 Moodle Local Storage and Session Storage

In addition to cookies, the Moodle platform uses HTML5 local storage and session storage for specific functional purposes:

Quiz Timer: If you take a timed quiz, your remaining time may be stored in local storage to prevent time loss due to accidental page refreshes or browser crashes.
Text Editor Drafts: Content you compose in the Atto or TinyMCE text editors may be auto-saved to local storage to recover drafts if you navigate away accidentally.
Accessibility Preferences: Certain accessibility settings (e.g., font size, high contrast mode) may be stored locally to persist across sessions without requiring server-side storage.

Important Limitation: Our Moodle-based Services do not use advertising cookies, third-party tracking cookies (e.g., from Google Analytics or Facebook Pixel), or any cookies designed for cross-site behavioral advertising. Where we use analytics, we rely on server-side, aggregated log analysis or privacy-preserving tools that operate without persistent tracking identifiers.

2.3 Why We Use These Data Collection Tools

We use the Moodle-native data collection tools for the following categories of purposes:

Strictly Necessary: Authentication, session management, navigation, course access, security controls, and prevention of abusive activity. The Services cannot function without these.
Functional: Remembering preferences such as language, accessibility settings, and dashboard configurations.
Performance and Analytics: Measuring server load, understanding broad usage patterns (at aggregate level), identifying technical errors, and testing platform improvements. We do not use individual-level tracking for analytics without explicit consent where required by law.
Quiz Integrity: Maintaining quiz timer accuracy and preventing submission failures due to connectivity issues.

You can control cookies through your browser settings. Disabling strictly necessary cookies (e.g., MoodleSession) will prevent the platform from functioning. For users in jurisdictions requiring consent (e.g., EU under GDPR), we provide a cookie consent banner that allows you to accept or decline non-essential cookies before they are set.

3. What We Use Your Data For

We use your data to provide, maintain, and improve the Services; manage accounts and course participation; communicate with you; respond to requests; ensure security; comply with law; and support the educational, technical, and administrative functions of the platform. We retain your data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law, for dispute resolution, recordkeeping, or safety and integrity purposes.

We may use the data we collect through your use of the Services to:

Provide, operate, administer, and maintain the Services, including user authentication, course access, learning activity tracking, assessments, certificates, badges, and communication tools;
Process enrollments, course participation, certificates, attendance, and related academic or training records;
Process purchases, refunds, subscriptions, or payments where paid Services are offered;
Respond to your requests, questions, technical issues, complaints, and support inquiries;
Send you administrative notices, service announcements, policy updates, login alerts, enrollment confirmations, and course-related communications;
Send you information about new courses, features, events, reminders, or promotional content where lawful and consistent with your preferences;
Personalize your experience, including course suggestions, dashboard content, learning pathways, reminders, and language or accessibility settings;
Facilitate teacher-student interaction, peer interaction, assignment submission, grading, forum participation, and collaborative learning tools;
Monitor academic integrity, protect against cheating, abuse, unauthorized access, spam, fraud, and technical misuse of the platform;
Verify eligibility, identity, or account ownership where reasonably necessary;
Conduct analytics, measure engagement, improve course design, and develop new features or services;
Administer surveys, evaluations, promotions, research activities, and feedback initiatives;
Comply with legal obligations, accounting rules, educational reporting requirements, tax obligations, lawful requests from public authorities, court orders, or other applicable legal processes;
Enforce our Terms of Use, institutional rules, academic policies, and platform standards;
Protect the safety, rights, property, and integrity of users, administrators, instructors, third parties, and the Services;
Create aggregated, statistical, or de-identified information that no longer directly identifies you, which we may use for reporting, service evaluation, or improvement.

4. Who We Share Your Data With

We share certain data about you with instructors, administrators, service providers, institutional partners, and other authorized recipients where this is necessary to operate the Services, deliver learning experiences, comply with legal obligations, or protect the platform. We may also share data where you direct us to do so, where you consent, or where the data has been aggregated or de-identified.

We may share your data with third parties under the following circumstances:

With Instructors, Trainers, or Course Managers: We may share data relevant to course delivery and administration, such as your name, profile information, progress, participation, submissions, grades, attendance, and activity within the courses they manage, to enable them to teach, assess, support, and improve learning experiences.
With Other Users: Depending on your settings and the course configuration, your profile data and contributions may be visible to other users, such as classmates, teachers, or group members. For example, your name, profile image, forum posts, workshop submissions, comments, messages, or collaborative edits may be visible to those authorized to participate in the same learning context.
With Service Providers, Contractors, and Agents: We may share your data with third-party companies that provide services on our behalf, such as website hosting, cloud storage, authentication, email delivery, payment processing, analytics, support tools, accessibility tools, survey delivery, security monitoring, spam detection, and backup or infrastructure support. These providers may access personal data only as necessary to provide services to us and are required to protect it appropriately.
With Payment Providers and Financial Service Providers: If you make payments through the Services, payment-related information may be processed by third-party processors, banks, or financial institutions to complete transactions, issue refunds, prevent fraud, or comply with legal obligations.
With Analytics and Research Providers: We may share certain data, including usage data or pseudonymized identifiers, with analytics or reporting providers to understand how the Services are used and improve functionality. Where required, we will seek consent before using non-essential analytics technologies.
With Communication and Survey Providers: We may share your contact details and related interaction information with vendors that help us send platform notices, newsletters, surveys, or service messages on our behalf.
With Social Login or Integration Providers: If you choose to sign in or interact through a third-party service, that third party may receive information about your use of the feature, and your interactions with those features may be governed by that third party’s privacy policy.
For Security and Legal Compliance: We may disclose your data to courts, regulators, law enforcement, administrative authorities, auditors, legal counsel, insurers, or other third parties if we believe in good faith that disclosure is necessary to:
- comply with a legal obligation, lawful request, court order, or regulatory process;
- investigate, prevent, or address fraud, abuse, security incidents, or illegal activity;
- enforce our terms, institutional rules, or other agreements;
- protect the rights, property, safety, or integrity of the platform, users, staff, service providers, or the public.
During a Business or Organizational Change: If Aretevo is involved in a merger, acquisition, reorganization, restructuring, transfer of activities, insolvency event, or sale of assets, your data may be shared, transferred, or disclosed as part of that process.
After Aggregation or De-identification: We may use or share aggregated or de-identified information for research, reporting, statistics, compliance, service improvement, or other lawful purposes.
With Your Permission: We may share your data with third parties outside the scope of this Privacy Policy where you request or clearly authorize us to do so.

If you click a link to a third-party site or service, your interactions with that third party will be governed by its own privacy policy and terms.

5. Security

We use reasonable and appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction. These measures may include access controls, role-based permissions, encryption in transit where appropriate, secure authentication processes, logging, monitoring, backups, software updates, and administrative safeguards.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your data, we cannot guarantee that communications between you and our Services or data stored by us will always remain free from unauthorized access, loss, misuse, or alteration.

Your password is an important part of our security system, and you are responsible for keeping it confidential. You should not share your password with others. If you believe your account or credentials have been compromised, you should change your password promptly and contact us immediately.

6. Your Rights

Depending on where you are located, you may have rights regarding your personal data, including the right to access, correct, delete, or transfer certain data, and the right to withdraw consent where processing is based on consent.

6.1 Your Choices About the Use of Your Data

You can choose not to provide some data, but doing so may prevent you from using certain features of the Services.

Promotional communications: You can opt out of promotional emails by using the unsubscribe link in the email or by changing your communication preferences where available. Even if you opt out of promotional messages, we may still send transactional or administrative messages, such as account notices, enrollment confirmations, policy updates, security alerts, and support responses.
Cookies and similar technologies: Where applicable, you can manage cookies through your browser or device settings. Disabling certain cookies may affect the operation of some parts of the Services.
Account settings: You may be able to review and edit certain personal data directly through your profile or account settings page.
Third-party tools: If we use third-party analytics or advertising tools, you may also be able to exercise choices through those providers’ privacy tools, browser settings, or applicable consent mechanisms.

If you have questions about your data or your rights, you can contact us using the contact details in Section 8.

6.2 Accessing, Updating, and Deleting Your Personal Data

You can generally access and update certain information in your account profile directly through the Services.

· Update or correct your data: Log into your account and update your profile or relevant account fields where available.

Delete your account or request erasure: You may request account deletion or erasure of personal data by contacting us at support@aretevo.com .

Please note that even after account deletion or closure, we may retain certain data where we have a lawful basis to do so, including for educational recordkeeping, legal compliance, security, dispute resolution, fraud prevention, backup retention cycles, and enforcement of agreements. In addition, content you shared with others, such as forum posts, messages, peer reviews, or collaborative contributions, may remain visible to other authorized users where appropriate, although we may de-identify or anonymize it where feasible.

6.3 Our Policy Concerning Children

Our Services are not intended for use by children below the minimum age required under applicable law to consent to online services, unless access is provided through and under the authority of a parent, guardian, school, or other legally authorized institution, as permitted by law.

If we learn that we have collected personal data from a child in a manner not permitted by law, we will take reasonable steps to delete that information or otherwise bring the processing into compliance. Parents, guardians, or authorized institutions that believe a child has provided personal data unlawfully may contact us at support@aretevo.com .

7. Jurisdiction-Specific Rules

Users in certain jurisdictions may have additional rights or disclosures under local law. This section applies to the extent required by applicable law.

7.1 European Economic Area (EEA) and United Kingdom

If you are located in the EEA or UK, the following additional terms apply under the General Data Protection Regulation (GDPR) or UK GDPR..

7.2 United States

We do not sell personal data as defined by the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), or other state privacy laws.

7.3 International Users

Your data may be processed in countries other than your own, including the United States or other jurisdictions where we or our service providers operate. These countries may have data protection laws that differ from your country. By using the Services, you acknowledge that your data may be transferred to such countries subject to safeguards described in Section 7.1.

8. Updates & Contact Info

When we make material changes to this Privacy Policy, we may notify users by email, through the platform, or by another method required by law. Changes become effective on the date stated in the updated policy unless otherwise required.

8.1 Modifications to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or service offerings. Unless stated otherwise, changes will become effective when posted.

8.2 Interpretation

Any capitalized terms not defined in this Privacy Policy have the meanings given to them in our Terms of Use or other governing agreements. If this Privacy Policy is translated into another language, the version designated by us as controlling will prevail in the event of conflict, to the extent permitted by law.

8.3 Questions and Contact Details

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, you may contact us at:

Email: support@aretevo.com

Terms of Use

Summary

Full policy

Aretevo e-Learning

Terms of Use

Aretevo e-Learning Technologies LLC Terms of Use

Last updated: [28/6/2026]

Please review these Terms carefully as they serve as an enforceable contract between us and contain important information about your legal rights, remedies, and obligations.

Aretevo’s mission is to improve lives through learning. We enable anyone anywhere to access educational services to learn (students). Our platform operates on the Moodle learning management system, providing a flexible and secure environment for online learning. These Terms apply to all your activities on the Aretevo website, our mobile applications, and other related services (“Services”).

If you offer educational services or otherwise act as an instructor or content creator on the Aretevo platform, additional terms may apply depending on the agreement you have entered into with us. We also provide details regarding our processing of personal data of our students and instructors in our Privacy Policy. Our Privacy Policy and other Aretevo policies applicable to your use of our Services are incorporated by reference into these Terms.

Our website and apps may cause communications about your browsing and app activities and app usage to be sent from you to third parties who provide services to Aretevo. By using our Services, you consent to these communications.

1. Accounts

You need an account for most activities on our platform. Keep your password somewhere safe, because you’re responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by contacting our Support Team. You must have reached the age of consent for online services in your country to use Aretevo.

You need an account for most activities on our platform, including to purchase and access content or to submit content for publication. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account. If you contact us to request access to an account, we will not grant you such access unless you can provide us with the information that we need to prove you are the owner of that account. In the event of the death of a user, the account of that user will be closed.

You may not share your account login credentials with anyone else. You are responsible for what happens with your account and Aretevo will not intervene in disputes between students or instructors who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other security incident) by contacting our Support Team. We may request some information from you to confirm that you are indeed the owner of your account.

Students and instructors must be at least 18 years of age to create an account on Aretevo and use the Services. If you are younger than 18 but above the required age for consent to use online services where you live (for example, 15), you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you access Services that are appropriate for you. If you are below this age of consent to use online services, you may not create an Aretevo account or use the Services, regardless of parental or guardian assistance or consent. If we discover that you have created an account that violates these rules, we will terminate your account.

You can terminate your account at any time by following the steps outlined on our website. Check our Privacy Policy to see what happens when you terminate your account.

2. Content Enrollment and Lifetime Access

When you enroll in a course or other content, you get a license from us to view it via the Aretevo Services and no other use. Don’t try to transfer or resell content in any way. We generally grant you a lifetime access license, except when we must disable the content because of legal, policy or relevance reasons (e.g. outdated content).

Under our agreements with instructors/content creators, when they publish content on Aretevo, they grant Aretevo a license to offer a license to the content to students. This means that we have the right to sublicense the content to enrolled students. As a student, when you enroll in a course or other content, whether it’s free or paid content, you are getting a license from Aretevo to view the content via the Aretevo platform and Services, and Aretevo is the licensor of record. Content is licensed, and not sold, to you. This license does not give you any right to resell the content in any manner (including by sharing account information with a purchaser or illegally downloading the content and sharing it on torrent sites).

In legal, more complete terms, Aretevo grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with the particular content or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by an authorized representative of Aretevo. This also applies to content you can access via any of our APIs.

We generally give a lifetime access license to our students when they enroll in a course or other content. However, we reserve the right to revoke any license to access and use any content at any point in time in the event where we decide or are obligated to disable access to the content due to legal or policy reasons, for example, if the course or other content you enrolled in is the object of a copyright complaint, or if we determine it violates our Trust & Safety Guidelines. This lifetime access license does not apply to add-on features and services associated with the course or other content you enroll in. For example, instructors may decide at any time to no longer provide teaching assistance or Q&A services in association with the content. To be clear, the lifetime access is to the course content but not to the instructor.

Instructors may not grant licenses to their content to students directly, and any such direct license shall be null and void and a violation of these Terms.

2.1 Technical Requirements

Access to the Platform requires compatible devices, internet connectivity, and certain software. You are responsible for obtaining and maintaining all equipment, internet access, and software necessary to use the Services. We do not guarantee that the Services will be compatible with all devices or browsers.

2.2 SCORM Content

We support the delivery of SCORM-compliant learning content. If you upload or access SCORM packages through the Platform, you acknowledge that:

SCORM content may track your progress, scores, and interactions;
We are not responsible for the functionality, accuracy, or performance of third-party SCORM content;
SCORM packages may communicate data back to the Platform in accordance with SCORM technical standards.

SECTION 3: Payments, Credits, and Refunds

When you make a payment, you agree to use a valid payment method. If you aren’t satisfied with your content, Aretevo offers a 14-day refund for most content purchases, unless otherwise specified at the time of purchase. Certain Services, such as coaching services, or exam vouchers (if offered), may not be eligible for this refund.

3.1 Pricing

The prices of Services on Aretevo are determined based on our pricing policies and any applicable agreements with instructors or content creators.

We occasionally run promotions and sales for our Services, during which certain Services are available at discounted prices for a set period of time. The price applicable to the Services will be the price at the time you complete your purchase. Any price offered for a particular Service may also be different when you are logged into your account from the price available to users who aren’t registered or logged in, because some of our promotions are available only to new users.

3.2 Payments

You agree to pay the fees for the Service that you purchase, and you authorize us to charge your debit or credit card or process other means of payment (such as PayPal) for those fees. Aretevo works with payment service providers like Paypal to offer you the most convenient payment methods and to keep your payment information secure. We may update your payment methods using information provided by our payment service providers. Check out our Privacy Policy for more details.

When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the Service, you agree to pay us the corresponding fees within 14 days of notification from us. We reserve the right to disable access to any Service for which we have not received adequate payment.

3.3 Refunds and Refund Credits

If the content you purchased is not what you were expecting, you can request, within 14 days of your purchase of the content, that Aretevo apply a refund to your account. This refund option does not apply to certain Services, such as coaching services, or exam vouchers (if offered). We reserve the right to apply your refund as a refund credit or a refund to your original payment method, at our discretion, depending on capabilities of our payment service providers, the platform from which you purchased your Service (website, mobile app), and other factors. No refund is due to you if you request it after the 14-day guarantee time limit has passed. Aretevo also reserves the right to refund students beyond the 14-day limit in cases of suspected or confirmed account fraud.

To request a refund, you can contact us via email: support@aretevo.com

At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a notable amount of the content that you want to refund or if you’ve previously refunded similar content, we reserve the right to deny your refund, restrict you from other future refunds, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to the Services due to your violation of these Terms or our Trust & Safety Guidelines, you will not be eligible to receive a refund.

3.4 Gift and Promotional Codes and Credits

Aretevo or our partners may offer gift and promotional codes to students. Certain codes may be redeemed for gift or promotional credits applied to your Aretevo account, which then may be used to purchase eligible Services on our platform, subject to the terms included with your codes. Other codes may be directly redeemable for specific Services. Gift and promotional credits may not be usable for purchases in our mobile applications depending on platform restrictions.

These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified in your Aretevo account. Gift and promotional codes offered by Aretevo may not be refunded for cash, unless otherwise specified in the terms included with your codes or as required by applicable law. Gift and promotional codes offered by a partner are subject to that partner’s refund policies. If you have multiple saved credit amounts, Aretevo may determine which of your credits to apply to your purchase.

SECTION 4: Content and Behavior Rules

You can only use Aretevo for lawful purposes. You’re responsible for your behavior and all the content that you post on our platform. You should keep your behavior and the reviews, questions, posts, courses, and other content you upload in line with our Trust & Safety Guidelines and the law, and respect the intellectual property rights of others. We can ban your account for repeated or major offenses. If you think someone is infringing your copyright on our platform, let us know.

You may not access or use the Services or create an account for unlawful purposes. Your use of the Services and behavior on our platform must comply with applicable local or national laws or regulations of your country. You are solely responsible for the knowledge of and compliance with such laws and regulations that are applicable to you.

If you are a student, the Services enable you to ask questions to the instructors of courses or other content you are enrolled in, to post reviews of content, or to engage with instructors through any available interactive features. For certain content, the instructor may invite you to submit content as “homework” or tests. Don’t post or submit anything that is not yours.

If you are an instructor or content creator (pursuant to a separate agreement with Aretevo), you may submit content for publication on the platform and you may also communicate with the students who have enrolled in your content. In such cases, you must abide by the law and respect the rights of others: you cannot post or otherwise make available any course, question, answer, review, or other content that violates applicable local or national laws or regulations of your country. You are solely responsible for any courses, content, and actions you post or take via the platform and Services and their consequences.

If we are put on notice that your course or content violates the law or the rights of others (for example, if it is established that it violates intellectual property or image rights of others, or is about an illegal activity), if we discover that your content or behavior violates our Trust & Safety Guidelines, or if we believe your content or behavior is unlawful, inappropriate, or objectionable (for example if you impersonate someone else), we may remove your content from our platform. Aretevo complies with copyright laws. Check out our Intellectual Property Policy for more details.

Aretevo has discretion in enforcing these Terms and our Trust & Safety Guidelines. We may restrict or terminate your permission to use our platform and Services or ban your account at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, for fraudulent chargeback requests, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.

If a user has published content that infringes your copyright or trademark rights, please let us know.

SECTION 5: Aretevo’s Rights to Content You Post

You retain ownership of content you post to our platform or otherwise make available through our Services, including your courses. We’re allowed to share your content with anyone through any media, including promoting it via advertising on other websites.

The content you post as a student or instructor (including courses) remains yours. By posting courses and other content, you allow Aretevo to reuse and share it, but you do not lose any ownership rights you may have over your content. If you are an instructor or content creator, be sure to understand the content licensing terms that are detailed in your separate agreement with Aretevo.

When you post content, comments, questions, reviews, and when you submit to us ideas and suggestions for new features or improvements, you authorize Aretevo to use and share this content with anyone, distribute it and promote it on any platform and in any media, and to make modifications or edits to it as we see fit.

In legal language, by submitting, posting, or otherwise making available content on or through our Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (existing now or later developed). This includes making your content available to other companies, organizations, or individuals who partner with Aretevo for the syndication, broadcast, distribution, or publication of content on other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. You represent and warrant that you have all the rights, power, and authority necessary to authorize us to use any content that you submit. You also agree to all such uses of your content with no compensation paid to you.

6. Using Aretevo at Your Own Risk

Anyone can use Aretevo to have access on some content, and we enable instructors and students to interact for teaching and learning. Like other platforms where people can post content and interact, some things can go wrong, and you use Aretevo at your own risk.

Our platform model means we do not review or edit all content for legal issues, and we are not in a position to determine the legality of all content. We do not exercise editorial control over all content that is available on the platform and, as such, do not guarantee in any manner the reliability, validity, accuracy, or truthfulness of the content. If you access content, you rely on any information provided by an instructor at your own risk.

To be clear, although Aretevo reviews the CV of anyone who applies to become an instructor in order to have proof of expertise, we can not speak to the reliability, validity, accuracy, or truthfulness of the content.

By using the Services, you may be exposed to content or behavior that you consider offensive, indecent, or objectionable. Aretevo has no responsibility to keep such content or behavior from you and no liability for your access or enrollment in any course or other content, to the extent permissible under applicable law. This also applies to any content relating to health, wellness, and physical exercise. You acknowledge the inherent risks and dangers in the strenuous nature of these types of content, and by accessing such content you choose to assume those risks voluntarily, including risk of illness, bodily injury, disability, or death. You assume full responsibility for the choices you make before, during, and after your access to the content.

When you interact directly with a student or an instructor, you must be careful about the types of personal information that you share. While we restrict the types of information instructors may request from students, we do not control what students and instructors do with the information they obtain from other users on the platform. You should not share your email or other personal information about you for your safety.

We do not hire or employ instructors (unless explicitly stated in a separate written agreement) nor are we responsible or liable for any interactions involved between instructors and students. We are not liable for disputes, claims, losses, injuries, or damage of any kind that might arise out of or relate to the conduct of instructors or students.

When you use our Services, you will find links to other websites that we don’t own or control. We are not responsible for the content or any other aspect of these third-party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.

Our Services may display advertisements from third parties such as advertisers, sponsors, or promotional partners (“Advertisers”). When you interact with an Advertiser, you are interacting directly with them, not Aretevo.

Except as required by law, Aretevo is not liable for any part of your interaction with Advertisers, including the purchases you may make from them, any promises they may offer, or any terms or conditions that may exist between you and them.

7. Aretevo’s Rights

We own the Aretevo platform and Services, including the website, present or future apps and services, and things like our logos, API, code, and content created by our employees. You can’t tamper with those or use them without authorization.

All rights, title, and interest in and to the Aretevo platform and Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by instructors and students) are and will remain the exclusive property of Aretevo e-Learning Technologies LLC and its licensors. Nothing gives you a right to use the Aretevo name or any of the Aretevo logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Aretevo or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

You may not do any of the following while accessing or using the Aretevo platform and Services:

access, tamper with, or use non-public areas of the platform (including content storage), Aretevo’s computer systems, or the technical delivery systems of Aretevo’s service providers;
disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems;
copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the Aretevo platform or Services;
access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or API (and only pursuant to those API terms and conditions). You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services;
in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as Aretevo); or
interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.

8.1 Payments and Billing

Every fee will be listed at the time of your purchase.

If we are unable to process payment through the payment method we have on file for you, or if you file a chargeback disputing charges made to your payment method and the chargeback is granted, we may suspend or terminate your access to the specific lesson you are trying to access.

We reserve the right to adjust pricing for our Services at our sole discretion.

8.2 Interactive Session Restrictions

You may not do any of the following while accessing or using the Interactive Sessions:

use the Interactive Sessions for any purpose other than to perform the activities as instructed by Aretevo’s labs or courses;
provide web, database, or forum access, or engage in cryptocurrency mining, on or through the Interactive Sessions;
access or use the Interactive Sessions in any commercial production environment;
take any action in the Interactive Sessions that results in a disruption or interference of our Services or the stability of our infrastructure; or
use any data or information other than simulated, anonymous, non-personal, non-live data or information when accessing or using the Interactive Sessions.

These restrictions are in addition to those listed elsewhere in these Terms, including in the “Content and Behavior Rules” and “Aretevo’s Rights” sections above.

9. Generative AI Terms

This section covers additional terms that apply to your use of generative AI features in our Services (“GenAI Features”). By accessing or using any GenAI Feature, you agree to the additional terms in this section.

9.1 Inputs and Outputs

Your course may instruct you to use AI tools inside or outside Aretevo.

For the use of AI tools inside Aretevo:

When using the GenAI Features, you may input or upload content (“Input”). The Services will process the Input to generate output, such as text, provided within the Services (“Output”). You retain ownership of the Input and grant Aretevo the rights detailed in the “Aretevo’s Rights to Content You Post” section above, allowing us to use the Input in the same manner as the other content you submit or post on or through our platform. Aretevo grants you a limited, non-transferable, non-sublicensable license to access and use the GenAI Features and Output in accordance with these Terms and solely for your personal, non-commercial, educational purposes through the Services.

9.2 No Model Training or Fine-tuning

Aretevo does not use your personal data to train or fine-tune generative AI models used for the GenAI Features. If this changes in the future, Aretevo will only use your personal data to train or fine-tune generative AI models where we have an appropriate legal basis for doing so. In some cases, we may rely on your consent and provide you with the ability to withdraw that consent. In other cases, we may rely on other legal bases, such as legitimate interest or contractual necessity, and provide you with the ability to opt out.

9.3 GenAI Feature Restrictions

You may not do any of the following while accessing or using the GenAI Features:

use the GenAI Features or Output in a manner that violates or could reasonably lead to the violation of the Terms or any applicable laws or regulations, including the infringement, misappropriation, or violation of the rights of others;
represent that the Output was human-generated when it was not;
submit any Input that contains personal or sensitive information;
deceive, mislead, harass, or harm others in any way;
automatically or programmatically extract data or Output;
use the GenAI Features or Output to develop models or for machine learning or model training purposes that compete with Aretevo;
circumvent any restrictions or protective measures of the GenAI Features; or
use the GenAI Features or Output to make, or as a substantial factor in making, consequential decisions in areas affecting material or individual rights or well-being, such as finance, legal, educational, employment, healthcare, housing, insurance, or social welfare.

These restrictions are in addition to those listed elsewhere in these Terms, including in the “Content and Behavior Rules” and “Aretevo’s Rights” sections above.

9.4 GenAI Feature Disclaimers

To the extent permitted by law, we disclaim all liability for any damages arising from your use of the GenAI Features or Output. You acknowledge that the GenAI Features may produce Output that is unsuitable, incorrect, or misleading, and that you are responsible for reviewing and verifying any Output before relying on it. The Output may not be unique and others using the GenAI Features may generate the same or similar Output. At any point in the future, we reserve the right to limit, suspend, terminate, or otherwise modify your access to the GenAI Features at our sole discretion. These disclaimers are in addition to those listed in the “Disclaimers” section below.

10. Exam Vouchers

Aretevo may offer exam vouchers for purchase through the Services (“Exam Vouchers”). Exam Vouchers may be redeemed with designated third-party providers for specific certification exams. For clarity, Exam Vouchers are not considered “content” under these Terms. By purchasing an Exam Voucher, you agree to the additional terms in this section.

10.1 No Refunds

All Exam Voucher purchases are final. Exam Vouchers are non-refundable, non-returnable, and non-exchangeable, except as required by applicable law. Exam Vouchers cannot be redeemed for cash, credit, or any other value.

10.2 Exam Voucher Restrictions

Exam Vouchers are non-transferable and cannot be resold. Exam Vouchers are valid only for the specific exam and provider stated at the time of purchase and may only be available for purchase and use in certain countries. Each Exam Voucher is valid only for a single exam registration unless otherwise stated at the time of purchase. Exam Vouchers cannot be applied to exams that have already been taken.

Exam Vouchers expire as stated at the time of purchase and cannot be extended or renewed for any reason. Please review all exam eligibility requirements as required by the exam provider. No refunds or replacements will be provided if you are unable to take the exam due to failure to meet these requirements. Failure to schedule or appear for your exam before the Exam Voucher expiration date will result in forfeiture of the Exam Voucher and exam fee. Expired Exam Vouchers have no value and will not be honored, replaced, or refunded.

Aretevo may void any Exam Voucher obtained fraudulently, resold, transferred, or otherwise used in violation of these Terms or any applicable law. Violations may also result in the certification provider invalidating completed exam results and forfeiting the Exam Voucher, with no refund or compensation. Aretevo is not responsible for lost, stolen, or the unauthorized use of Exam Vouchers.

10.3 Redemption and Third-Party Providers

Exam Vouchers may only be redeemed with the designated third-party provider. Aretevo does not control the administration, scheduling, content, or outcome of any exam for which an Exam Voucher is redeemed. If a certification provider retires an exam before the Exam Voucher expiration date, the Exam Voucher may become invalid and will not be refunded or replaced.

When you purchase or use an Exam Voucher, you may be required to agree to additional third-party terms. You are responsible for reviewing and complying with all third-party terms before purchasing or using an Exam Voucher.

10.4 Exam Voucher Disclaimers

Aretevo does not guarantee the availability of any exam, any particular exam outcome, or the acceptance of any Exam Voucher by a third-party provider in the event the provider ceases to offer the exam or changes its policies after your purchase. To the extent permitted by law, Aretevo disclaims all liability for any damages arising from the purchase or use of Exam Vouchers. These disclaimers are in addition to those listed in the “Disclaimers” section below.

11. Coaching Services

Aretevo’s platform may enable you to connect with instructors for live coaching sessions (“Coaching Services”). These sessions are provided by instructors who are not employees or agents of Aretevo unless explicitly stated in a separate written agreement. By purchasing or using the Coaching Services, you agree to the additional terms in this section.

For clarity, Coaching Services are not considered “content” under these Terms, but any information you provide in connection with the Coaching Services is considered “content you post” and subject to Section 5 above.

11.1 Cancellations and Refunds for Coaching Services

All purchases of Coaching Services are non-refundable, non-returnable, non-exchangeable, and non-transferable, except as explicitly stated in this section or as required by applicable law. You may cancel for a full refund until 48 hours before a booked session. If you cancel less than 48 hours before a booked session, or if you fail to attend a booked session, you will not be eligible for a refund. If an instructor cancels a booked session, you will be eligible to receive a full refund. Attendance is determined by Aretevo in its sole discretion.

11.2 Your Responsibilities

You are solely responsible for your behavior and any information you share while using the Coaching Services. You may only use approved third-party video conferencing and calendaring tools provided through our platform. You are responsible for ensuring you have adequate internet connectivity and technical setup to use the Coaching Services. You may not record, reproduce, or share any part of a session. You are also prohibited from sharing any session links, login information, or other access credentials with anyone else.

You may not engage in any behavior that is inappropriate, offensive, hateful, sexist, racist, pornographic, unlawful, or otherwise objectionable, share information that is false, misleading, defamatory, or invasive of another’s privacy, record, reproduce, or publicly share any part of a session, or disrupt the session or harass the instructor. These restrictions are in addition to those listed in our “Content and Behavior Rules” section above.

11.3 No Professional Relationship

Coaching Services are for personal, non-commercial, educational purposes only. Your interaction with an instructor does not create a professional-client relationship (such as an attorney-client, doctor-patient, or financial advisor-client relationship). Coaching Services are not a substitute for advice from a qualified and licensed professional. You should not rely on any information provided during a session as professional advice.

11.4 Coaching Services Disclaimers

Instructors are not employees or agents of Aretevo (unless explicitly stated otherwise in a separate written agreement), and Aretevo is not responsible for any interactions between you and the instructor participating in the Coaching Services. We make no representations or warranties about the quality, expertise, or behavior of any instructor. The Coaching Services are provided on an “as is” and “as available” basis. We make no warranty that you will obtain specific results from your use of Coaching Services. Your use of the Coaching Services is entirely at your own risk. Coaching Services may be facilitated through third-party video conferencing and calendar services. Aretevo is not responsible for the availability, security, or performance of these third-party services. These disclaimers are in addition to those listed in the “Disclaimers” section below.

12. Miscellaneous Legal Terms

These Terms are like any other contract, and they have boring but important legal terms that protect us from the countless things that could happen and that clarify the legal relationship between us and you.

12.1 Binding Agreement

You agree that by registering, accessing, or using our Services, you are agreeing to enter into a legally binding contract with Aretevo e-Learning Technologies LLC. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services.

Τhese Terms can be translated in any language other than English for convenience but you understand and agree that the English language will be in control if there is any conflict.

These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us.

If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect.

Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.

The following sections shall survive the expiration or termination of these Terms: Sections 2 (Content Enrollment and Lifetime Access), 5 (Aretevo’s Rights to Content You Post), 6 (Using Aretevo at Your Own Risk), 7 (Aretevo’s Rights), 8.6, 9.4 (GenAI Feature Disclaimers), 10.4 (Exam Voucher Disclaimers), 11.4 (Coaching Services Disclaimers), 12 (Miscellaneous Legal Terms), and 13 (Dispute Resolution).

12.2 Disclaimers

It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may happen that one of our instructors is making misleading statements in their content. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work out right. In legal, more complete language, the Services, including any content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Services. Your use of the Services (including any content) is entirely at your own risk.

We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will Aretevo or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.

We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

12.3 Limitation of Liability

There are risks inherent to using our Services, for example, if you access health and wellness content like yoga, and you injure yourself. You fully accept these risks and you agree that you will have no recourse to seek damages against even if you suffer loss or damage from using our platform and Services. In legal, more complete language, to the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the amount you have paid us in the 2 months before the event giving rise to your claims. Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.

12.4 Indemnification

If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless Aretevo e-Learning Technologies LLC, our group companies, and their officers, directors, suppliers, partners, and agents from and against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from: (a) the content you post or submit; (b) your use of the Services (including your behavior during your use of any interactive features); (c) your violation of these Terms; or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

12.5 Governing Law and Jurisdiction

When these Terms mention “Aretevo,” they’re referring to Aretevo e-Learning Technologies LLC, the entity you’re contracting with. These Terms are governed by the laws of the State of Wyoming, USA, without reference to its choice or conflicts of law principles. To the extent permitted by law, you consent to the exclusive jurisdiction and venue of federal and state courts located in Wyoming, USA, for any disputes arising out of or relating to these Terms or your use of the Services, except where the Dispute Resolution section below provides otherwise.

If you are accessing our Services from outside the United States, you are responsible for complying with all local laws applicable to you. Aretevo makes no representation that the Services are appropriate or available for use in locations outside the United States.

12.6 Legal Actions and Notices

No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one year after the cause of action has accrued, except where this limitation cannot be imposed by law.

Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or email (by us to the email associated with your account or by you to info@aretevo.com).

12.7 Relationship Between Us

You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

12.8 No Assignment

You may not assign or transfer these Terms (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate upon your death.

12.9 Sanctions and Export Laws

You warrant that you (as an individual or as a representative of any entity on whose behalf you use the Services) aren’t located in, or a resident of, any country that is subject to applicable U.S. trade sanctions or embargoes. You also warrant that you aren’t a person or entity who is named on any U.S. government specially designated national or denied-party list.

If you become subject to such a restriction during the term of any agreement with Aretevo, you will notify us within 24 hours, and we will have the right to terminate any further obligations to you, effective immediately and with no further liability to you (but without prejudice to your outstanding obligations to Aretevo).

You may not access, use, export, re-export, divert, transfer or disclose any portion of the Services or any related technical information or materials, directly or indirectly, in violation of any United States and other applicable country export control and trade sanctions laws, rules and regulations. You agree not to upload or otherwise make available any content, technology, or information (including information on encryption) whose export is specifically controlled under such laws.

12.10 Recommendation Systems

Our recommendation systems suggest content you might be interested in based on factors such as content you’ve interacted with and searches you’ve performed on our platform, content other users have interacted with on our platform, and information you’ve provided to us while interacting with our website or apps.

13. Dispute Resolution

If there’s a dispute, our Support Team is happy to help resolve the issue.

This Dispute Resolution section applies to all users. Most disputes can be resolved, so before bringing a formal legal case, please first try contacting our Support Team on support@aretevo.com .

You may not participate in a non-individual class action claim against us.

13.1 Dispute Resolution Overview

Aretevo is committed to using its best efforts to resolve disputes with its users, without the need for a formal legal claim to be filed. If an issue arises between us, you and Aretevo agree to first work diligently and in good faith to reach a resolution that’s fair and equitable to both sides using the mandatory informal dispute resolution process described below. On occasion, a third party may be necessary to help resolve our dispute. This Dispute Resolution Agreement limits how these disputes can be resolved.

YOU AND ARETEVO AGREE THAT ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE APPLICABILITY, BREACH, TERMINATION, VALIDITY, ENFORCEMENT, OR INTERPRETATION OF THEM, OR TO THE USE OF THE SERVICES OR COMMUNICATIONS WITH ARETEVO (COLLECTIVELY, “DISPUTES”) THAT ARE NOT RESOLVED INFORMALLY MUST BE ADDRESSED SOLELY IN SMALL CLAIMS COURT OR BY BINDING INDIVIDUAL ARBITRATION AND AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO FILE A CASE IN ANY OTHER COURT.

YOU AND ARETEVO FURTHER AGREE TO BRING CLAIMS AGAINST EACH OTHER IN AN INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING WHETHER IN COURT OR IN ARBITRATION.

You and Aretevo agree that this Dispute Resolution Agreement applies to each of us as well as all of our respective agents, attorneys, contractors, subcontractors, service providers, employees, and all others acting for, or on behalf of, you and Aretevo. This Dispute Resolution Agreement is binding on your and Aretevo’s respective heirs, successors, and assigns, and is governed by the Federal Arbitration Act.

13.2 Mandatory Informal Dispute Resolution Process

Before filing a claim against each other, you and Aretevo must first participate in the informal dispute resolution process described in this section.

The claiming party shall send to the other a short, written statement (“Claim Statement”) with their full name, mailing address, and email address explaining: (a) the nature and details of the Dispute; and (b) a proposal for resolving it (including any money being claimed and how that amount was calculated). Sending a Claim Statement tolls the running of any applicable statute of limitations for a 60-day period beginning on the date the Claim Statement is received. You should send your Claim Statement to Aretevo by email to support@aretevo.com, and you can also send it by certified mail to the address listed on our website. Aretevo will send Claim Statements and respond to you at the email address associated with your Aretevo account, unless you request otherwise.

When either of us receives a Claim Statement, the parties will attempt in good faith to resolve it informally. If we’re unable to resolve it within 60 days from receipt, then we each have the right to initiate a formal claim against the other in small claims court or individual arbitration, subject to the terms of this Dispute Resolution Agreement.

Failure to complete this process is a material breach of the Terms, and no court or arbitrator shall have jurisdiction to hear or resolve any Disputes between you and Aretevo.

13.3 No Class Actions

We both agree that we can each only bring claims against the other on an individual basis. This means: (a) neither of us can bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action; (b) an arbitrator can’t combine multiple people’s claims into a single case (or preside over any consolidated, class, or representative action); and (c) an arbitrator’s decision or award in one claimant’s case can only decide the disputes of that user, not other users. Nothing in this Dispute Resolution Agreement limits the parties’ rights to resolve a Dispute by mutual agreement through a class-wide settlement of claims.

13.4 Fees and Costs

You and Aretevo agree that each party will bear its own costs and attorneys’ fees in the event of a dispute, provided, however, that either party may recover fees and costs to the extent permitted by applicable law. If a court or an arbitrator determines that an arbitration has been brought or threatened in bad faith, or that the demand was frivolous or asserted for an improper purpose, the court or arbitrator may, to the fullest extent permitted by law, award attorneys’ fees to the party defending against the claim just as a court could.

13.5 Changes to Dispute Resolution Section

Notwithstanding the “Updating These Terms” section below, if Aretevo changes this “Dispute Resolution” section after the date you last indicated acceptance to these Terms, you may reject any such change by providing Aretevo written notice of such rejection by mail or hand delivery to the address listed on our website, or by email from the email address associated with your Aretevo account to support@aretevo.com, within 14 days of the date such change became effective. To be effective, the notice must include your full name and clearly indicate your intent to reject changes to this “Dispute Resolution” section. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and Aretevo in accordance with the provisions of this “Dispute Resolution” section as of the date you last indicated acceptance to these Terms.

14. Updating These Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Aretevo reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means, such as by email notice sent to the email address specified in your account or by posting a notice through our Services. Modifications will become effective on the day they are posted unless stated otherwise.

Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.

15. Plugins and Third-Party Extensions

15.1 General

The Platform may integrate with or allow you to enable, or access third-party plugins, add-ons, integrations, and extensions (“Plugins”). These Plugins may be provided by third-party developers and may not be owned or controlled by Aretevo. Your use of any Plugin may be subject to additional terms and conditions imposed by the third-party developer.

15.2 Plugin Availability

We may offer a selection of Plugins that enhance the functionality of the Moodle-based Platform, including but not limited to:

Assessment and quiz tools
Content authoring integrations
Video conferencing connectors (e.g., Zoom, BigBlueButton)
E-commerce and payment gateways
Analytics and reporting tools
Accessibility enhancements

We reserve the right to add, remove, or modify available Plugins at any time without prior notice.

15.3 Third-Party Plugin Terms

When you enable or use a Plugin, you acknowledge and agree that:

The Plugin is provided “as is” by its developer;
Aretevo does not warrant the functionality, security, or compatibility of any Plugin;
You are solely responsible for reviewing and complying with any license terms, privacy policies, or usage restrictions imposed by the Plugin developer;
Plugin developers may collect data from you in accordance with their own privacy policies, and Aretevo is not responsible for such data collection.

15.4 Plugin Conflicts and Compatibility

Some Plugins may conflict with the core Moodle functionality or with other Plugins. We do not guarantee that all Plugins will function correctly or remain compatible with updates to the Platform. If you experience issues related to a Plugin, we recommend disabling or removing the Plugin as a troubleshooting step.

15.5 Custom Development

If you engage Aretevo or any third party to develop custom Plugins or modifications for your use of the Platform, such customizations are governed by separate written agreements. Unless otherwise agreed in writing, Aretevo retains no ownership or liability for custom Plugins developed by third parties.

16. Hosting Services and Availability

16.1 Hosting Infrastructure

The Platform is hosted on cloud infrastructure operated by third-party hosting providers (the “Hosting Providers”). We select Hosting Providers based on industry standards for performance, security, and reliability. You acknowledge that the underlying infrastructure is owned and operated by third parties, and we do not control all aspects of the hosting environment.

16.2 Service Level

We strive to maintain a high level of availability for the Services. However, we do not guarantee that the Platform will be uninterrupted, error-free, or available at all times. The following factors may affect availability:

Scheduled maintenance, which we will communicate in advance where feasible;
Emergency maintenance required to address security vulnerabilities or critical issues;
Failures or outages affecting Hosting Providers or third-party services;
Network interruptions, cyberattacks, or events beyond our reasonable control;
Your own internet connectivity or local technical issues.

16.3 Data Backup and Recovery

We perform regular backups of the Platform data in accordance with our standard backup procedures. However, you acknowledge that:

Backups may not capture all data in real time;
In the event of catastrophic failure, some data loss may occur;
You are responsible for maintaining your own copies of any critical data, including course content, student records, and assessment results.

17. How to Contact Us

The best way to get in touch with us is to contact our Support Team. We’d love to hear your questions, concerns, and feedback about our Services.

Aretevo e-Learning Technologies LLC
support@aretevo.com
aretevo.com